Theatre Team Member

Category: In office

Type: Part-time

Indeed's salary guide

• Not provided by the employer
• $21.4K - $27.1K a year is Indeed's estimated salary for this role in West Jordan, UT.

Full Job Description

Everyone on the team should be treated like a star. Every job has different benefits for both hourly and salaried workers.

• Employee Discount
• 401k
• Growth Opportunities
• Education Assistance
• Health Benefits
• Parental Leave
• Paid Time Off

Cinemark Team Members make sure that our Guests feel welcome. A Team Member is quick, accurate, and knows a lot about movies, special events, upcoming attractions, pricing, promotions, etc. This person enforces the rules for getting into movie studios and theatres. Team Members work hard to make sure that everything they serve is of the highest quality because they know that tasty snacks make going to the movies even better. This person knows how everything works, so they can answer questions and make guests feel at ease while making sure they get a good listening and viewing experience. As staffing needs change, team members may be asked to work as an Usher, a Cashier at the Box Office, or Concessionist. Team members have to be able to do the most important parts of these jobs.

A Day in the Life of a Theatre Team Member:

The essential duties and responsibilities of a Theatre Team Member include, but are not limited to, the following:

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark’s POS system for all transactions completed on the assigned register, including proper cash balancing, distributing correct inventory and tickets associated with each sale, properly logging off when away from the register, reporting any concerns to management (including unauthorized use of assigned register), etc.
• Properly utilizes Personal Protective Equipment while completing position-specific tasks
• Voids pass, coupons, and discount tickets after the transaction has finished and processes any refunds when necessary with the required forms
• Verifies tickets at the podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, special event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipe down and sanitize Employee high-contact areas within our auditoriums and restrooms such as non-food surface areas, entry door handles, handrails, armrests, cupholders, seating, recliner trays, recliner operation buttons, sink faucets, fixture flush handles, soap dispensing unit buttons, partition handles and locking mechanisms, baby changing stations, etc
• Consistently wipe down and sanitize Guest services areas, countertops, point of sale equipment, PCI equipment, microphones, windows, ticket printers, kiosks, counters, card readers, terminals, counterfeit detectors, door handles, faucets, and any other areas that are highly touched by a Guest or Team Member
• Complies with all local, state, and federal food safety laws
• Attends a mandatory Shift Huddle (team discussion) at the start of or during the shift
• Consistently ensures and promotes adherence to proper social distancing guidelines
• Adapts to the frequency and scope of required cleaning tasks
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Instructs and calms Guests in the event of an emergency
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

What You Will Need to Have:

• Must be at least 16 years of age
• Completes basic food handling training and obtains any local or state-mandated certification, health care, or food handlers permit where required
• Availability to work flexible hours which include evenings, weekends, and holidays
• Requires regular and consistent attendance
• Has an energetic and friendly attitude during each shift
• Provides excellent Guest service
• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English
• Ability to work in a team environment and independently

• Ability to take and follow directions

• Responds with a sense of urgency
• Accurate cash handling and basic math skills

What Physical and Environmental Requirements You Will Need to Have:

• Frequent bending, kneeling and lifting up to 50 lbs.
• Frequent standing, walking, and reaching
• Ability to carry, push, and pull objects
• Noise levels may be moderate to high at times
• Be able to work in a standing position for extended periods of time

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

DISCLAIMER: This job description is not a legally binding contract and is only meant to give you a general idea of your duties and responsibilities at Cinemark. Cinemark has the right to change, add to, or even get rid of the job description as it sees fit. Even if they haven't been communicated, reprinted, or replaced in this job description, any changes, amendments, or changes may be put into place.